Refund Policy

Overview

At Auto Pick & Drop Logistics LLC, we strive to provide reliable and transparent service.

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1. Cancellation Before Carrier Assignment

• Full refund available
• No cancellation fee

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2. Cancellation After Carrier Assignment

• A cancellation fee may apply
• Fee covers service work already completed

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3. Service Fees

• Broker/service fees are non-refundable once a carrier is assigned

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4. Failed Pickup

If the carrier arrives and:

• Customer is unavailable
• Vehicle is not ready

👉 Additional fees may apply (including dry run fee)

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5. Unfulfilled Services

If any paid service is not delivered, you may request a partial refund

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6. How to Request a Refund

• Email: info@autopickanddrop.com
• Include order details and reason

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7. Processing Time

Refunds are processed within 5-10 business days