Refund Policy

Overview

At Auto Pick & Drop Logistics LLC, we strive to provide reliable and transparent service.

1. Cancellation Before Carrier Assignment

• Full refund available
• No cancellation fee

2. Cancellation After Carrier Assignment

• A cancellation fee may apply
• Fee covers service work already completed

3. Service Fees

• Broker/service fees are non-refundable once a carrier is assigned

4. Failed Pickup

If the carrier arrives and:

• Customer is unavailable
• Vehicle is not ready

👉 Additional fees may apply (including dry run fee)

5. Unfulfilled Services

If any paid service is not delivered, you may request a partial refund

6. How to Request a Refund

• Email: info@autopickanddrop.com
• Include order details and reason

7. Processing Time

Refunds are processed within 5-10 business days